About
Highly motivated IT Support and Cloud Administrator with over 3 years of experience in technical troubleshooting, digital tool support, and administrative coordination. Proven ability to optimize system functionality, enhance user experience, and streamline operations in logistics-heavy environments. Seeking to leverage comprehensive IT expertise to contribute to critical public health initiatives in Nigeria.
Work
Upwork
|Freelance Cloud Admin – Google Workspace & Microsoft 365
Remote, Remote, Nigeria
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Summary
Managed cloud service configurations and provided technical support for small businesses, enhancing operational efficiency and client satisfaction.
Highlights
Configured diverse hardware and cloud services for multiple small businesses, including phone systems and email clients, improving operational readiness.
Provided critical troubleshooting support for device-based email issues across Outlook and mobile applications, ensuring seamless communication for clients.
Executed comprehensive configuration and testing protocols for various devices using structured task sheets and collaborative tools, ensuring reliable deployments.
Yakars & Company Nigeria Limited
|Admin & CRM Specialist (Hybrid/Remote)
Lagos, Lagos, Nigeria
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Summary
Coordinated logistics, managed hardware inventory, and maintained CRM records for hybrid teams, optimizing resource management and data integrity.
Highlights
Managed comprehensive logistics for remote and in-person team activities, including critical hardware inventory, ensuring efficient resource allocation.
Maintained and updated detailed spreadsheets for attendance, inventory, and CRM records, significantly improving data accuracy and reporting capabilities.
Coordinated the procurement of essential equipment, including mobile accessories for project teams, ensuring timely availability of necessary resources.
Organized and optimized workspaces for weekly team sessions, enhancing productivity and fostering a collaborative environment.
Remote, India, India
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Summary
Administered and troubleshot Linux servers, ensuring system stability and functionality within structured lab environments.
Highlights
Diagnosed and resolved complex issues on Linux servers and tested system components within structured lab settings, enhancing system reliability and performance.
Participated in rigorous test environments, including USB device connectivity, operating system boot sequence checks, and peripheral functionality, contributing to robust multi-device verification workflows.
Maintained meticulous documentation of troubleshooting actions, patch updates, and asset logs using spreadsheets and collaborative tools, improving knowledge management and audit trails.
Education
University of Abuja
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BSc
Sociology
Languages
English
Certificates
3MTT Cybersecurity Fellow
Issued By
3MTT
AWS Certified Cloud Practitioner
Issued By
Amazon Web Services (AWS)
ALX Virtual Assistant Program
Issued By
ALX
Skills
IT Support & Troubleshooting
Mobile Device Testing, Android OS Troubleshooting, Hardware Accessory Verification, Linux Server Troubleshooting, System Component Testing, Device-based Email Issues, Peripheral Functionality Testing, Operating System Boot Sequence Checks.
Cloud Administration
Google Workspace Administration, Microsoft 365 Administration, Cloud Services Configuration, DNS Administration, Email Administration, AWS Certified Cloud Practitioner.
Data Management & Documentation
Data Logging, Microsoft Excel, Spreadsheet Documentation, Inventory Tracking, Asset Sorting, CRM Records Management, Detailed Documentation, Patch Updates, Asset Logging, Collaborative Tools.
Operations & Logistics
Administrative Coordination, Workspace Setup, Daily Cleanup Support, Logistics Management, Hardware Inventory Management, Equipment Procurement, Multi-device Verification Workflows, Office Administration.
Project & Team Collaboration
Team Collaboration, Communication, Structured Verification Environment, Cross-functional Collaboration, Project Team Coordination.
Device Management
Android Phone Handling, Phone Categorization, Phone Labelling, USB Device Connectivity, Battery Health Testing, Accessory Inspection.